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What our customers say
ANNE PLATT
"Communication was difficult. The number given on the confirmation email was a call center that didn't care, the other option given was to reply email but this wasn't going though. I had contacted prior to pickup day to make minor changes, including phone number, and be sure all was well. I recieved a phone follow up which was reassuring as the new number was used. When our driver wasn't where I expected I had a traumatic 20 minutes trying to get through to someone. Our driver was early but couldn't contact me as he had been given the wrong number. "
DAVID THOMPSON
"We are still waiting
We was left stranded at Manchester airport which we had no alternative to pay for a black cab to take us home
First of all the man said the driver could t wait as we was delayed then he said he didn’t have our flight number (if that was the case how did he know when to come in the first place) we did check the return arrangements with our outbound driver who was fabulous.
The man that I spoke to on the phone said that we would have to wait for another hr as it was our fault, I explained that we was sat on the runway for a couple of hrs trying to get out of the hurricane. which was no good to us as we has booked a executive car this was totally unacceptable
So I am expecting to be reimbursed for my return journey
I would appreciate it if you would get back to me asap "
TRACEY SHEPPARD
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GRAHAM EVILL
"Clean car, punctual, careful driver, good journey"
KEITH HODGES
"Great Service from Purple Taxis. They were Faultless!
Sadly, the service was let down by the staff at Taxicode.
When I tried to alter the size of our vehicle a few days before our journey, the Taxicode Helpdesk advised me I would have to pay 90% of my original fare on top of my new fare if I altered my booking.
I find this a crazy way of doing business at times when many people are still having to alter bookings due to covid!
"